FAQ's

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Do you offer gift cards?

IN PROGESS

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Which payment methods do you accept?

 When it comes to purchasing anything online, the security question towers above everything else. Our store’s overall cyber security and particularly the billing process security is something we do not take lightly. All of your shopping here will be a fun and safe experience. If you have any difficulties in the checkout process, you can always address our customer support department with your billing questions.
We use RAZOR PAY for payments in Scrunchies Hub for secure and easy payments.

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What is your return policy?

Returns
Returned items must be unused, unworn and complete with tags. Returns requests must be made within 2 days of receiving your order. Refunds will be sent to the payment method used to process your order. Cost of return shipping restocking will be deducted from your refund, ₹70/- per order.
* Clearance/On sale/on offer  product sales are final — no returns.

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Contact Operation Address

We are Currently operation from Scrunchies Hub , KVR Road, VDPM,Vijayawada, Andhra Pradesh - 520012.

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How to return ?

How to Return:
To make a return you must have your order number, which can be found on your order confirmation email, as well the email you used to make the purchase.
We will email you a return slip and prepaid packaging label as soon as possible. Please package the item you are returning along with the return slip and seal the package. Drop off the return package with postage clearly visible at your local post office within 3 business days of receiving your return labels. 
Contact Customer Support to begin return.
We will begin processing your refund once we have received the return.

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Shipping policy

You can purchase your items online and will ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your orders get to you on time. At the Secure Checkout page, you'll see the ordered item’s description, its price, and delivery time. Where available, you can also choose a faster delivery method for each item on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.You can track your order at every second through a registered link for your order at every second until it delivered.
Scrunchies Hub Delivery partner - DELHIVERY.
**All products are shipped by DELHIVERY. Please allow 1-6 business days for your shipment to arrive after receiving notice that your order has shipped. Scrunchies Hub  is not responsible for Dhelivery shipping times.

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Can I cancel my order?

Cancellations can be made before shipping the order,Once the order shipped cannot be cancelled, will receive a 100% refund if we cancel the order. for return's check Return Policy.